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Interestingly enough, it doesn’t seem as if all institutions that work with Zelle are having issues. I was able to send money through Zelle via Chase this morning, and just a few minutes ago.
However, via Down Detector, some other financial institutions seem to be seeing the brunt of this failed Zelle payment or the pending flag.
Additionally, on X (formerly Twitter), CNN’s Matt Egan notes that the issues impacting Zelle are linked to Fiserv, which is also experiencing an outage according to Down Detector. The platform also shows that Ally and Old National Bank are having issues.
Zelle confirms to @CNN that users at some banks are not able to use the payments platform.Zelle said the issue is linked to a third-party: Fiserv@downdetector outage reports spiked Friday morning and remain elevated. pic.twitter.com/dIImnb45EAMay 2, 2025
Zelle has confirmed the ongoing outage. Here’s what a spokesperson shared with us:
“We are aware that certain Zelle® users at some financial institutions are not able to use Zelle at this time. This situation involves an independent third-party that provides services to particular financial institutions. We are working diligently with our partners to resolve this matter as soon as we can. Zelle users may see transactions marked as ‘payment pending’ in the meantime. We will share updates as more information becomes available.”
It’s clear that Zelle is aware of the issue and notes that it’s worth working with various partners to resolve it. As with most outages, no exact timeframe is given. And if you can use Zelle right now through a bank, but it’s not working as expected, you might see “payment pending.”
It’s clear that Zelle is having a rough day, here’s a look at the reported outages thus far on Down Detector.
